PLEASE NOTE: 211OC will be closed on Monday, January 21st, in observance of Martin Luther King Jr.'s birthday. The HMIS Help Desk will not respond to tickets or phone calls on Monday, January 21st, 2019.

What Do I Do If My Client's Social Security Number (SSN) Already Exists in HMIS?

If you receive a "This SSN already exists" error message when trying to update a client's personal identifying information (Name, DOB, or SSN) it means that there is another Client Record in HMIS with the same SSN.

To fix:

  1. Submit a ticket using the "HMIS - Pages" category
  2. Include the client's identifier in the Message section of the form

The HMIS team will look up the client and most likely need to merge the client with an existing duplicate record. If two clients with different names or dates of birth show up under the same SSN, we will call you to verify the client's identity.

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  • 13-Nov-2018
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