Search "verify list" in the box below to read our new article titled "HMIS Assessment Completed But Verify List Says 'HMIS Assessment Not Completed'" for instructions on clearing the "HMIS Assessment Not Completed" error on the Verify List for clients whose assessments are actually complete.

Family Members Not Appearing in Pop Up Window

The most common reason family members do not appear in the pop-up window on the Program Entry page when you try to save the initial enrollment is that all members of the household do not have the same Family ID. To correct this issue, please follow the steps below.

  1. Click the Household Management tabon the Client Intake page.
  2. Select the client(s) that have a different FamilyID in the grid.
  3. Select the Head of Household name from the dropdown menu.
  4. Click the "Change Family" button.
  5. The FamilyID will now match and you can enroll the family as usual!

Family ID Discrepancies

Check out our complete Program Entry Mini Guide!

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  • 12-Jul-2017