Search "verify list" in the box below to read our new article titled "HMIS Assessment Completed But Verify List Says 'HMIS Assessment Not Completed'" for instructions on clearing the "HMIS Assessment Not Completed" error on the Verify List for clients whose assessments are actually complete.
On the ticket submission form for the HMIS - Reports category there is a question that asks "What do you need help with?" where two possible answers are:
Details Reports are reports that contain client level data. These reports show enrollment or demographic information for each client included in the reporting period. Details reports often contain Client Identifying Information (Names, Dates of Birth, and Social Security Numbers) which means they can NOT be sent over email without the CII being removed unless the Excel file has been password protected. If you need to attach a password protected Excel file to an HMIS Help Desk ticket you must call the HMIS Help Desk to give us the password, do NOT include the password in your ticket, in a separate ticket, or in an email.
Examples of Details Reports:
Summary Reports show a summary of data in HMIS. Summary Reports do not show client level data, which means they can be sent over email without password protection. Examples of Summary Reports: